Voice AI retry · multilingual (v4.20.0)
Voice retry now supports Hindi, Tamil, Telugu, Marathi, Bengali, Kannada and Gujarati with automatic language detection from customer history.
New
- Voice retry · multilingual. 7 languages auto-detected from prior customer interactions.
- Customer trust score rolled into Risk Intelligence outputs — surfaced in Order grid.
- Bulk action API — bulk reroute, bulk escalate, bulk resolve.
Improved
- NDR recovery dashboard now shows recovery probability per shipment.