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Changelog

What’s new in VXQN.

New features, fixes, and changes to how the platform works. Want these by email? Subscribe at changelog@vxqn.in.

May 16, 2026

Executive Analytics 2.0 (v4.21.0)

A redesigned executive surface — GMV flow, leakage, courier reliability and recovery trajectory in a single boardroom-grade view. Live chart streams update every 30 seconds.

New

  • Executive Analytics 2.0 — redesigned with GMV/leakage/recovery overlays, 90-day trend lines, AI-generated insights pane.
  • Operational digital twin — geographic and temporal model of every shipment, courier lane and warehouse.
  • Per-pod productivity baselines — SLA health, throughput and revenue protected, baselined by week.

Improved

  • Risk Intelligence Engine now uses 31 signals across 4 domains (up from 24). Average score precision improved by 8.4%.
  • Order grid expanded with full timeline reconstruction — replay any order’s state from any timestamp.
  • Courier integrations latency reduced from ~840ms to ~412ms p95.

Fixed

  • Edge case where SLA timers continued counting during scheduled maintenance windows.
  • Refund escalation L3 notifications occasionally suppressed for VIP cohort.
April 28, 2026

KMS rotation & performance (v4.20.2)

Quarterly KMS key rotation completed across all tenants. Auth latency improvements and small bug fixes.

Improved

  • Auth session latency reduced by ~30% after KMS warm-cache improvements.
  • Webhook signature verification now uses HMAC-SHA512.

Fixed

  • Rare race condition when two operators claim the same exception simultaneously.
  • Time-zone display bug on the Executive surface for ap-southeast-1 tenants.
April 4, 2026

Voice AI retry · multilingual (v4.20.0)

Voice retry now supports Hindi, Tamil, Telugu, Marathi, Bengali, Kannada and Gujarati with automatic language detection from customer history.

New

  • Voice retry · multilingual. 7 languages auto-detected from prior customer interactions.
  • Customer trust score rolled into Risk Intelligence outputs — surfaced in Order grid.
  • Bulk action API — bulk reroute, bulk escalate, bulk resolve.

Improved

  • NDR recovery dashboard now shows recovery probability per shipment.
March 14, 2026

Returns workflow overhaul (v4.19.0)

Returns are now a first-class operational entity with their own pod, SLA timers, finance handoff and customer portal.

New

  • Returns pod. Dedicated execution surface with refund SLA tracking and finance handoff.
  • Customer returns portal. Self-service returns with eligibility logic per SKU.
  • Finance reconciliation export — daily CSV / Tally / Zoho Books integrations.
February 22, 2026

Execution Pods (v4.18.0)

A foundational change. Orders are now routed dynamically to execution pods that own specific failure modes — not exposed to every operator. The biggest UX change since v4.0.

New

  • Execution Pods. 8 default pods (NDR, COD, VIP, Refund, Courier exception, Fraud, Warehouse, AI automation) with pod-level isolation.
  • SLA-driven routing. Exceptions are routed to the pod with capacity and the appropriate skill.
  • Per-pod productivity — operator-level SLA, throughput and revenue protected.

Breaking

  • The global “Orders” tab is replaced by pod-scoped surfaces. Legacy global view available via /orders?legacy=true for 90 days.
January 18, 2026

Stability & polish (v4.17.4)

A maintenance release focused on stability ahead of the v4.18 pods launch.

Improved

  • Reduced WebSocket reconnect storms after deploys.
  • Faster pod-detail rendering (~38% improvement on cold load).