Returns workflow overhaul (v4.19.0)
Returns are now a first-class operational entity with their own pod, SLA timers, finance handoff and customer portal.
New
- Returns pod. Dedicated execution surface with refund SLA tracking and finance handoff.
- Customer returns portal. Self-service returns with eligibility logic per SKU.
- Finance reconciliation export — daily CSV / Tally / Zoho Books integrations.