Execution Pods (v4.18.0)
A foundational change. Orders are now routed dynamically to execution pods that own specific failure modes — not exposed to every operator. The biggest UX change since v4.0.
New
- Execution Pods. 8 default pods (NDR, COD, VIP, Refund, Courier exception, Fraud, Warehouse, AI automation) with pod-level isolation.
- SLA-driven routing. Exceptions are routed to the pod with capacity and the appropriate skill.
- Per-pod productivity — operator-level SLA, throughput and revenue protected.
Breaking
- The global “Orders” tab is replaced by pod-scoped surfaces. Legacy global view available via
/orders?legacy=truefor 90 days.